Terms & Conditions

1. Acceptance of these terms

By accessing readllly.com, creating an account, or purchasing credits for Readllly Chat, you agree to be bound by these Terms & Conditions. If you do not agree, do not use our website or services.

2. Description of the service

Readllly is a trading name of Aybent Ltd, a company registered in England and Wales (company number 12317579), with its registered office at 7 Bell Yard, London WC2A 2JR, United Kingdom ("Readllly," "we," "us"). Readllly is operated by Ayrton Forben, a director of Aybent Ltd. Readllly operates readllly.com and provides Readllly Chat, a WordPress plugin offering an automated, rule-based chat widget with an optional live-agent mode, billed on a per-conversation credit basis ("the Service"). Readllly also develops other software products, including a free Elementor addon plugin distributed separately through the WordPress.org repository, which is not covered by these credit-billing terms.

3. The Readllly Chat software license

Your right to install and use the Readllly Chat plugin itself is governed by a separate End User License Agreement ("EULA") provided with your purchase, which is a proprietary commercial license, not the GPL-style license typically bundled with free WordPress.org plugins. Among other things, the EULA prohibits modifying, reverse-engineering, or redistributing the plugin's code. These Terms & Conditions govern your use of our website and billing system; the EULA governs your use of the software itself. In the event of a conflict specifically about software usage rights, the EULA controls.

4. Accounts & site registration

When you activate Readllly Chat on a WordPress site, it automatically registers that site with our licensing system using your site's URL and admin email address. You are responsible for maintaining the accuracy of this information and for all activity associated with your registered site(s).

5. Credits, billing & payment

Readllly Chat is billed using a prepaid credit system rather than a flat subscription.

• Credits are purchased in advance through our third-party payment provider and applied to a specific registered site.
• Credits are consumed when a chat conversation completes, based on message volume, regardless of whether the conversation was automated or handled by a live agent.
• A minimum reserve balance (currently 3 credits) is required for the chat widget to remain available to your visitors; below this threshold, the widget will show as unavailable until you purchase more credits.
• Prices are displayed in USD, EUR, or GBP depending on your location or checkout method. Changes will not affect credits already purchased.
• You are responsible for any taxes applicable to your purchase, except taxes on our net income.

6. Refunds

Refund requests must be submitted within 7 days of the original purchase. Within that window, a refund is only available for credits that have not been used, in whole or in part. If any portion of a purchased credit pack has been consumed, that purchase is no longer eligible for a refund. Once 7 days have passed from the time of purchase, all sales are final, and no refunds will be issued for any reason, whether or not the credits have been used. To request a refund within the eligible window, contact help@readllly.com with your order details. See our Refund Policy for more information.

7. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Harass, defraud, or deceive your website's visitors
• Circumvent, disable, or interfere with the credit-metering or licensing systems built into the plugin
• Attempt to gain unauthorized access to our systems or another customer's account or data
• Resell or sublicense access to the Service without our written agreement

We may suspend or terminate accounts that violate this section, as described in Section 11.

8. Your responsibility for your own website's visitors

Readllly Chat stores chat conversations, visitor names, email addresses, and IP addresses entirely within your own website's database — this information is never transmitted to or processed by Readllly. As the operator of a website using Readllly Chat, you are solely responsible for:

• Maintaining your own privacy policy covering the data your chat widget collects from your visitors
• Complying with applicable data protection laws (such as GDPR or CCPA) with respect to your own visitors
• Securing and backing up your own website's database, including chat history

Readllly is not a data processor or data controller for information collected through your chat widget, since that information never reaches our systems.

9. Intellectual property

Readllly and its licensors retain all rights, title, and interest in the Readllly Chat software, our website, and our branding. Nothing in these Terms transfers any such rights to you beyond the limited license described in the separate EULA.

10. Service availability & changes

We aim to keep our licensing and billing systems available and reliable, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service, including specific features, at our discretion, with reasonable notice where practical.

11. Termination & suspension

We may suspend or terminate your access to the Service if you violate these Terms, the EULA, or applicable law. You may stop using the Service at any time by deactivating the plugin. Termination does not entitle you to a refund of previously consumed credits.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, READLLLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold Readllly harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your handling of your own website visitors' data.

15. Governing law & disputes

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to these terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. Material changes will be communicated to active customers by email where practical.

17. Contact

Questions about these Terms can be sent to help@readllly.com.

Aybent Ltd (trading as Readllly), 7 Bell Yard, London WC2A 2JR, United Kingdom. Company number 12317579.